Refund policy

At Herclos, your satisfaction is at the heart of our commitments.
If your purchase doesn’t meet your expectations, you have 60 days after receiving your order to request a return or a refund.

Return conditions

To be eligible, the product must be:

• In new, unused condition
• Returned in its original packaging
• Complete and showing no signs of wear, damage, or deterioration

Any item that does not meet these conditions may be refused.

How to request a return

Contact our customer service at:
contact@herclos.com

Please include:

• Your order number
• The reason for the return

Our team will respond promptly and provide the necessary instructions.
Return shipping costs remain the customer’s responsibility.

Refund

Once your return has been received and inspected, we will issue a full refund for the amount of your order, excluding the original shipping fees if applicable.

The refund will be made using the same payment method used for your purchase.